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Client Responsibility - Terms of Use - Settings

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Email Configuration

How do I access my email account into my browser?
  • Webmail URL: ksuite.infomaniak.com/mail
  • Username: name@yourdomain.com (full email address)
  • Password: ******** (your personal password)
Email settings and password management

The configuration settings for your email addresses are identical on all devices:

  • Incoming server (IMAP): mail.infomaniak.com
  • IMAP Port: 993 (with SSL)
  • Outgoing SMTP server: mail.infomaniak.com
  • SMTP Port (recommended): 587 (with STARTTLS)
  • SMTP port (alternative): 465 (with SSL/TLS)
  • Username: The full email address
  • Password: The one assigned to your email address
  • Authentication: Required to receive and send emails

The webmail password may be different from the email account password!

Change your webmail password (external customers)
Change your IMAP email account password (external clients)
Configuration Guide & Applications:
What are the important security notices for email?
  • For secure data encryption, always use secure SSL/TLS/STARTTLS connections.
  • To avoid data loss, it is important to regularly back up important or sensitive messages and attachments on your computer or on a dedicated personal device.
Useful links:

Client Responsibility

Where can I find Infomaniak’s legal documents?
What are my responsibilities as a client?
As a client, you are responsible for the content hosted on our server, compliance with applicable laws, regular backups of your data and securing your access credentials.
Who is responsible for the content on your website?
The client is solely responsible for all content published on their website, including text, images, videos and external links. This includes compliance with copyright laws and data protection regulations.
What happens if the customer violates the terms of use?
Violating the terms of use may result in the suspension or termination of your account. Infomaniak reserves the right to take immediate action if illegal content is detected, or if an account represents a security risk to other users.
Am I responsible of backing up my data?
Yes. Although Infomaniak maintains server backups for system recovery purposes, you are responsible for maintaining your own backups of all website data, databases and email content.
What should I do if my account is compromised?
Change all your passwords immediately, contact your administrator or Infomaniak support. Review recent account activity and enable two-factor authentication if it has not already been configured. Check for any unauthorised changes to your website or email settings.
Can I transfer my services to another provider?
Yes. You own your data and domain name and you can transfer your services at any time. Infomaniak provides tools and documentation to facilitate migration. To ensure service continuity, please keep your account active until the transfer is complete.

WDRP Policy

What is the right of withdrawal (WDRP)?
Under Swiss law, customers have a 14-day right of withdrawal for online purchases. This applies to hosting services and domain registrations provided on condition that the service has not yet been activated or the domain has not been used.
How do I exercise my right of withdrawal?
Contact Infomaniak support within 14 days of purchase by email or support ticket. Provide your order number and clearly state your intention to withdraw. Refunds are processed within 14 days of receiving the withdrawal notice.

General Questions

What services does DIGITALABS offer?
We offer support, accompaniment and development: custom websites, web applications, Swiss hosting, cybersecurity consulting, GDPR/nFADP compliance, SEO optimisation. Each project is built from scratch in clean, maintainable code, unless a page builder (WordPress CMS) is specifically requested. For more information, see our Infomaniak partners page.
Do you create websites with the WordPress CMS?
Yes we develop websites with WordPress CMS upon request. Our preferred approach is custom development using the latest generation of PHP, JavaScript and CSS. This translates into faster, more secure and easier to maintain websites without the overhead of plugins or heavy page editors.
What differentiates your approach?
We write custom code in native HTML, CSS, PHP and JavaScript, or with Laravel for more complex applications, host exclusively in Switzerland in ISO-certified data centres, and integrate GDPR/nLPD compliance into every project from day one. No third-party tracking, no forced adaptation to generic models. Every solution fits your specific business needs.

Our Services

Do you build custom websites?
Yes. A project starts from a written specification, then moves forward in testable stages: analysis, design, client validation, development and delivery. The code is written to measure in native HTML, CSS, PHP and JavaScript, or with Laravel for more complex applications, for a scalable and maintainable result. More about web development →
Do you offer Swiss hosting?
Yes. Your data is hosted exclusively in Switzerland, at Infomaniak's certified data centres in Geneva, under Swiss jurisdiction and powered by renewable energy. More about Swiss hosting →
Do you develop custom web applications?
Yes. When off-the-shelf software does not fit your processes, we build a custom application: dashboards, data management, document generation. More about software development →
Do you provide cybersecurity services?
Yes. We assess weak points across your systems (website, databases, connected devices) and strengthen their protection, while training your team. More about cybersecurity →
Do you help with GDPR and nFADP compliance?
Yes. We audit your situation, draft the required documents and implement concrete measures: consent management, user rights, data security. More about GDPR/nFADP compliance →
Do you offer SEO services?
Yes. SEO is built in from the design stage, and we also prepare your content to be cited by AI engines (ChatGPT, Perplexity, Google AI), not just ranked in a results list. More about SEO and AEO →
Do you offer maintenance and hosting packages?
Yes. Our annual packages cover maintenance, security and support, from CHF 50/year (domain and server) to CHF 260/year (full hosting, redundant backup and monitoring). More about our hosting packages →
Do you offer NAS and backup solutions?
Yes. Complementing existing cloud solutions, a Synology NAS provides enterprise-grade protection under your own control: redundancy, automated backups, disaster recovery. More about our NAS solutions →
Do you offer an AI-powered chatbot?
Yes. Our sovereign AI chatbot answers your visitors around the clock, built on Apertus, a Swiss open model, and hosted in Switzerland via Infomaniak's AI Services. More about our AI chatbot →
Do you work with open source technologies?
Yes. We favour open source solutions for web and software development: code transparency, flexibility, security and digital independence, with no lock-in to a proprietary vendor. More about our open source technology →
Do you offer e-commerce solutions?
Yes. We build robust, compliant and scalable online shops, whether turnkey SaaS platforms or fully customisable open source solutions. Every project integrates security, performance and GDPR compliance from the design stage. Discover our e-commerce solutions →
Do you offer advanced WordPress services?
Yes. WordPress is our go-to CMS for SMEs and independents: custom theme and plugin development, performance optimisation, security hardening, updates and maintenance. A user-friendly, flexible and scalable solution. More about advanced WordPress →
Do you offer web design and UI/UX services?
Yes. We design clear, fast and accessible interfaces: visual identity, UI components, photo and video integration, navigation and digital accessibility. Every interface is built around user experience and compliance. See our design approach →
How does your work process work?
Our process is structured in 5 progressive steps: needs analysis, architecture and planning, iterative development, testing and optimisation, then deployment and support. You are involved at every stage, with regular check-ins. Discover our process in detail →
Do you offer on-site IT consulting and support?
Yes. We support SMEs with on-site and remote IT consulting: infrastructure optimisation, cybersecurity, network management and hybrid system integration. A single point of contact for all your operational needs. More about on-site consulting →
Do you offer information security and data protection services?
Yes. We implement information security measures focused on confidentiality, integrity and availability: audits, security policies, personal data protection and nFADP/GDPR compliance. Privacy is a fundamental right, not an option. More about security and privacy →
Do you offer AI filtering and bot protection?
Yes. In the age of AI scraping and automated crawlers, we help you control who accesses your content: robots.txt configuration, Cloudflare rules, AI-bot-specific filters and a data protection strategy. Discover our AI filtering approach →
How do I secure a WordPress site?
WordPress security rests on a few essential rules: keep WordPress, themes and plugins up to date, use strong passwords with two-factor authentication, limit login attempts, install a reputable security plugin and schedule regular backups. We set up and monitor these protections for you.
See the Security in WordPress section →

Rates and Deadlines

How much does it cost to develop a website?
Cost depends on the type of project. As a guide, excluding VAT:
  • Overhaul or upgrade (security, PHP, theme): CHF 1,000 to 2,300
  • Showcase site without a CMS, multilingual: CHF 1,500 to 2,800
  • Custom WordPress showcase site: CHF 2,800 to 3,400
  • Site with a secure client area: CHF 3,800 to 4,600
  • WordPress/WooCommerce e-commerce store: CHF 4,500 to 5,600
  • Custom web application (member area, database): from CHF 6,000, quoted individually
Every budget is confirmed after a needs analysis and a detailed specification document. For one-off work outside a package, our most requested service, see our hourly rates below. Contact us for a precise quote.
How long does it take to build a website?
Project duration depends on its complexity, features and technical requirements, a showcase website is completed far faster than a complex web application. We set a realistic timeline during the planning phase and keep you informed with regular updates throughout development.
What’s included in the remuneration?
All quotes include development, testing, deployment and initial training if required. Hosting, domain registration, ongoing maintenance and SSL certificates are generally separate annual costs. Once we have defined the details of the specifications, we will provide you with a transparent quote for your project, so you will know exactly how much you will need to invest, with no hidden costs.

For one-off work outside a package:
  • Development: CHF 120 / hour (new features, integrations, custom development)
  • Maintenance and support: CHF 90 / hour (updates, fixes, content changes)
  • Day rate: CHF 660 (on site, remote or hybrid)

Hosting in Switzerland

Where are all my web and email services located?
All hosting services are based in Geneva, Switzerland, at the Infomaniak Network SA data centre. The facility is certified according to ISO 27001, ISO 9001, ISO 14001 and ISO 50001 standards, with 24/7 monitoring, powered 100% by renewable energy and with full data sovereignty under Swiss jurisdiction. Your data remains in Switzerland.
Is GDPR/nFADP compliance included?
Yes. Full compliance with the GDPR and Swiss Data Protection Act is integrated into every project from the outset, never added afterwards: proper data handling, privacy policies, cookie consent when needed, technical implementations that meet both EU and Swiss legal requirements.
Can I transfer my services elsewhere later?
Yes. Your domain name and website are your property. While we recommend Swiss hosting for security and compliance, you are free to host wherever you choose. No vendor lock-in.
What about website security?
Security is essential, not optional. Every project includes: SSL certificates, secure coding practices, protection against common vulnerabilities (SQL injection, XSS, CSRF), regular security patches, and server-level hardening. For customers who require advanced protection, we offer consulting in cybersecurity and implementation of SSI best practices.

Process & Support

How does the development process work?
For more sophisticated websites, we follow a structured, multi-step approach:
(1) Needs Analysis - understanding your requirements
(2) Architecture & Planning - technology selection and timeline
(3) Iterative Development - progressive builds with regular checkpoints
(4) Testing & Optimisation - comprehensive validation
(5) Deployment & Support - launch and ongoing maintenance.
You are involved at every stage.
Can you update content after launch?
Yes. For sites with CMS functionality, you can update the content yourself via an administration interface. For maintenance, support, and complete management of your websites, we offer hosting packages starting at CHF 160/year for security updates, or CHF 180/year for full hosting with backups and SSL management. One-time updates can be quoted separately.
What happens in the event of hacking or interference?
For customers with complete maintenance packages, we provide monitoring and rapid response to critical issues. Disruptions are rare, but when they occur, we solve them quickly.
Do you provide training?
Yes. If your project includes a content management system or back-office interface, we provide comprehensive training as part of the deployment phase. The training is tailored to your team’s technical level and covers all the features you need to manage your services independently.